داستان آبیدیک

social customer service agent


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1 عمومی:: مسئول خدمات مشتریان اجتماعی

As a social customer service agent, you can only control how quickly you respond. Some social customer service agents spend most of their time doing triage with customers' complaints. As social customer service agents, it's our job to do everything we can do to make life easier for customers, asking them to move the discussion to another channel makes things more challenging, so it's important that we take an extra step to explain why. Find the sections that will help you and other social customer service agents write in your company's brand voice. Being a social customer service agent can really take a toll on your ability to feel empathy for your customers.

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